Do I need to pay the driver upon delivery?

No. Transcar likes to keep things simple for our customers. You’ll make a single payment to Transcar when you book your shipment. Transcar will then take care of paying the truck driver for their services. If a truck driver ever request payment from you, please call Transcar and we’ll address this with the Driver.

Is there a discount for shipping multiple vehicles?

Yes, we offer discounts for shipping multiple vehicles, especially if they are transported on the same truck from and to the same locations. The exact discount varies based on the number of vehicles and specific details of the shipment. Please call us at 682-252-4654 for a customized quote.

Do you offer a military discount?

Yes, we proudly support our active and retired military personnel by offering special discounts. Contact us at 682-252-4654 to discuss the best possible rate for your shipment.

Before Dispatch : If your order has not been assigned to a driver, you are eligible for a full refund. After Dispatch : If your order has been assigned, you can receive a refund minus a service fee of $150. This fee covers the services rendered up to that point.

What is your cancellation policy?

You can cancel your order at any time before a driver is confirmed and dispatched without any penalty. If you cancel after a driver has been assigned, a non-refundable service fee applies. Please note that cancellations must be submitted in writing to info@transcar.com as per our Cancellation Policy.

Is there any sales tax on car shipping?

No, vehicle shipping is a tax-exempt service. Our prices are all-inclusive, and there are no hidden fees or additional taxes.

Can I ship personal items in my car?

No, Personal items are not allowed to be left in the vehicle. Seats must remain upright. Be aware that carriers have restrictions, and unauthorized items may lead to additional fees or refusal of shipment. Auto carriers are not licensed to carry household goods or personal items, therefore it is not recommended to leave items of that nature in your vehicle. Factory issued equipment and aftermarket items permanently installed are allowed to be left with the vehicle and will be noted accordingly on the truck bill of lading. If you do leave items in the trunk of your vehicle such as pillows, blankets, etc., the cargo insurance liability or driver will not accept any liability in case of loss or damage. Therefore, it is not recommended to leave anything in your vehicle other than standard factory issued equipment and accessories.

Are personal items in my car insured?

No, personal belongings inside your vehicle are not covered by the carrier’s insurance. Neither Transcar nor the carrier is liable for any personal items left in the vehicle during transport.

What if my personal items damage my car during transport?

Any damage to your vehicle’s interior caused by personal items is not covered by the carrier’s insurance. Personal items can shift during transit, potentially causing damage, so pack carefully.

How is the value of my car determined for insurance purposes?

The value is based on the actual cash value of your vehicle at the time of transport.

What should I do if my car is damaged during transport?

Inspect your vehicle thoroughly upon delivery. Note any damages on the Bill of Lading/Vehicle Condition Report. Obtain a copy of the signed Bill of Lading from the driver. Take photographs of the damage. Contact Transcar to request the carrier’s Certificate of Insurance. File a claim with the carrier’s insurance company.

How will I know my pickup date and time?

Once a driver is assigned to your shipment, we’ll notify you via email with the estimated pickup date and the driver’s contact information. The driver will also reach out to you in advance to confirm details.

Do I need to be present at pickup or delivery?

Yes, you or an authorized representative (over 18 years old) must be present at both pickup and delivery to inspect the vehicle and sign the Bill of Lading.

What is a Bill of Lading?

The Bill of Lading (BOL) is a legal document between you and the carrier. It outlines the details of the shipment, serves as a receipt, and records the condition of your vehicle at pickup and delivery. It’s crucial for filing any insurance claims.

What is the procedure for pickup and delivery?

At Pickup : Inspect your vehicle with the driver. Note any existing damages on the BOL. Both parties sign the BOL. Receive a copy for your records. At Delivery : Inspect your vehicle for any new damages. Note any new damages on the BOL. Both parties sign the BOL. Pay any remaining balance if applicable.

Do I need to drop off or pick up my vehicle anywhere?

No, Transcar offers door-to-door service. The driver will pick up and deliver your vehicle as close to your specified addresses as safely and legally possible. In some cases, due to restrictions, you may need to meet the driver at a nearby location.

Can I change my first available shipping date?

Yes, you can change your first available shipping date before your vehicle has been dispatched to a carrier.

How should I prepare my car for shipment?

Clean your vehicle to allow for a thorough inspection. Remove personal items , especially valuables. Disable alarms and remove toll tags. Ensure only a quarter tank of gas is in the vehicle. Check for leaks and mechanical issues. Secure or remove loose parts like antennas or spoilers.

How much gas should I leave in my car?

We recommend leaving between 1/8 and 1/4 tank of fuel. This is sufficient for loading and unloading.

Do I need a vehicle title or registration to ship it?

For trucking only shipments : No, only the vehicle and keys are required. However, ensure the person releasing and receiving the vehicle has proper authorization. For ocean shipments: Yes, depending on where it’s going, we will need these. Please consult with our sales representative for exact documents required.

Can I get a quote if I don't know the exact address?

Yes, providing the city or zip code is sufficient for an accurate quote. Exact addresses can be updated later.

What does happen when I ship my car?

When you ship your car with us, you have given us a date that your car will be available for shipping. Our dispatchers will then work to assign your automobile to the first available truck that can pick it up after it is ready for shipment. Our customer service department will then advise both the pickup and delivery points of contact that you have provided to us, with the estimated pick up and delivery dates. Our driver will then contact you or your appointed representatives at origin and destination, to further advise his estimated time of arrival at your location and also to coordinate a safe and legal loading or unloading location at or near your residence. At the time of pick up, the driver will complete a joint inspection of your auto and also at time of delivery. This is done in order to assure that your car has arrived safely and without transport damages. A copy of this inspection will be provided at time of pick up and at time of final delivery.

Will my vehicle be driven?

No your vehicle will NOT be driven other than for loading onto the transporter truck and off loading from the transporter. The odometer readings should be noted at pickup and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the delivery receipt.

How do I prepare my car for pickup?

Any loose parts or specialty items such as spoilers, fog lights, or mirrors should be removed or secured properly for transport. Antennas should be removed or retracted. There should be an adequate supply of antifreeze in the radiator. The gasoline tank should have no more than one quarter. More gasoline in the tank only adds weight for transport. Make sure the battery is secure, with no leaks and fluid levels low enough to allow for expansion during transit. Any tears in convertible tops should be sealed or repaired to avoid further damage by air during transit. Tearing of convertible tops by wind will not be covered by cargo insurance. Alarm devices should be deactivated. Lastly, make sure that the vehicle is clean enough to allow accurate inspection at pickup.

Can I track my order during shipment?

Yes, once your order has been dispatched, we will provide you with the contact information of the carrier assigned to transport your vehicle. While drivers are legally prohibited from responding to inquiries while driving, the dispatch team for the carrier company can offer timely updates on your shipment’s status. Additionally, you can contact our vehicle transport service team at 682-252-4654 for any questions or concerns. We are committed to assisting you and will coordinate with the driver to provide you with the latest information.

After I place my order, when will I hear from you?

As soon as we have assigned a driver to your vehicle shipment, we will promptly reach out to you with all the relevant details. It typically takes between 1 to 5 business days to secure a truck for your order. Rest assured, we will notify you immediately once a driver is confirmed to keep you informed throughout the process.

What is door-to-door auto transport?

Door-to-door service means the driver picks up and delivers your vehicle as close to your specified addresses as safely and legally possible, eliminating the need for terminal drop-offs.

Do you offer terminal-to-terminal shipping?

No, we specialize in door-to-door service for faster and more efficient shipping. This method also reduces the risk of damage associated with multiple loadings and unloadings at terminals.

Can I ship a modified or oversized vehicle?

Yes, we can accommodate modified or oversized vehicles. Please provide detailed information about the modifications when requesting a quote so we can arrange the appropriate carrier. Additional fees may apply.

Can I ship a vehicle that doesn't run?

Yes, we can ship inoperable vehicles. We’ll arrange for a carrier equipped with a winch to load your vehicle. Note that shipping non-running vehicles may cost more and take longer to schedule.

Can I ship a vehicle with low ground clearance?

Yes, vehicles with less than 4 inches of ground clearance typically require an enclosed carrier with a lift gate to prevent damage during loading and unloading.

Can I ship a vehicle with a roof rack?

Yes, if the roof rack is removable, we recommend taking it off and placing it inside the vehicle. If it’s permanent, please inform us as it may affect the shipping cost due to height restrictions.

Can I ship a vehicle with a lift kit and oversized tires?

Yes, but please provide specific details about the modifications when booking. Additional charges may apply due to the increased size and weight.

Can I ship an electric vehicle?

For Trucking Only Shipments: Yes, we can transport electric vehicles. Ensure the vehicle is fully charged before shipment and include any necessary charging cables. For ocean shipments: Please note that most Ocean Carriers do not accept used electric vehicles. Please inform your Sales Representative and they will inform you if it’s possible to ship your Electric Vehicle.

Can I ship a motorcycle?

Yes, we offer motorcycle shipping services. Please contact us at 682-252-4654 for a customized quote.

Can I ship a collector or classic car?

Absolutely. We recommend using our enclosed transport service to provide maximum protection for your valuable vehicle.

Can I ship my vehicle to or from a U.S. port?

Yes, we offer port pickup and drop-off services. Additional fees may apply due to port regulations and permit requirements.

Can I ship a car from an auto auction or storage facility?

Yes, we frequently ship vehicles from auctions and storage facilities. Please ensure all fees are paid and the vehicle is ready for release. Provide any necessary release documents when booking.

Can you ship my car internationally?

While Transcar don’t handle the international shipment directly, we can transport your vehicle to or from a U.S. port to facilitate international shipping and our sister company, Trans Global, can offer international shipping services.

Car Shipping & Auto Transport | Open & Enclosed

By The Numbers

Years Experience

30 +

5 Star Reviews

100 +

Vehicles Shipped

35,000 +

Save Money

Competitive pricing guaranteed.

Save Time

Leverage our team and talent.

Get Results

Top rated service

What People Are Saying About Transcar

Don’t take our word for it.

SEE ALL REVIEWS

Your Trusted Choice for Hassle-Free
Automobile Shipping

Transcar moves on average over 12,000 vehicles a year. Our commitment is to make shipping your car an easy trouble free, positive experience and to provide quality service at an affordable price.

Reliable Service

We ensure unmatched reliability in safely transporting your vehicle. With a steadfast commitment to on-time delivery, we prioritize the security of your vehicle, that it arrives in the same condition it was picked up, every time.

Transparent Clear Communication

We believe in complete transparency throughout the auto transport process. From clear, upfront pricing to detailed explanations of our policies and step-by-step updates during transport, Transcar keeps you informed and confident in your choice.

Fully Insured: All Haulers are Verified They Have Cargo Insurance

Your peace of mind is our top priority. All haulers are verified to have comprehensive cargo insurance. This ensures that your vehicle is fully protected from pickup to delivery, providing an extra layer of security.

Excellent Customer Service

At Transcar, we pride ourselves on providing exceptional customer service at every stage of the transport process. Our team is dedicated to ensuring a smooth, stress-free experience, offering support and guidance from the initial quote to post-delivery follow-up.

Flexible Shipping Options

Understanding the diverse needs of our customers, Transcar offers flexible transport options including open and enclosed vehicle transport, as well as expedited shipping services. We tailor our services to meet your specific requirements.

Three Decades of Expertise

With over 30 years of experience in the auto transport industry, Transcar brings a wealth of knowledge and expertise to every shipment. We can handle any transport challenge with efficiency and professionalism.

Our Process

1Request a
Quote

2Book Your
Order

3We Pick Up
Your Vehicle

4Receive Vehicle
At Destination

1Request a
Quote

Request a Quote

Every shipment is unique, but in most cases, you can get an instant quote with our online shipping calculator. For customer quotes, our goal is to have you a detailed quote by the next business day but in most cases, you should receive your quote in your inbox same day. Because it’s not uncommon for these to end up in you spam folder, we’ll send you a text notifying you when it’s been sent so you can keep an eye out for it.

GET AN INSTANT QUOTE NOW

2Book Your
Order

3We Pick Up
Your Vehicle

4Receive Vehicle
At Destination

Our Services

Transportation to all 50 States
Shipment to all U.S. Territories, including Guam, Puerto Rico and U.S. Virgin Islands
Transportation for single units or full truck loads
Transportation of Non Operational Vehicles
Door to Door
Door to Port / Port to Door
Transportation to and from all auto auctions nationwide
Dealer trade movements
Volume Fleet Movements
Snowbird and Seasonal Moves
International / Overseas Shipping offered via our sister company Trans Global Auto Logistics, Inc.

Non Operational
Vehicles

Our Carriers operate a wide variety of equipment for various types of cars, trucks, vans, etc., including roll-back trucks for inoperable vehicles or trucks equipped with winches. Generally, in order to transport a non operational vehicle, the vehicle must roll, steer and brake. All non operational vehicles can be moved, however, details of the actual condition will need to be provided in order to determine the type of equipment needed for the transportation of the vehicle.

Transportation Methods

Open Car
Carrier

The most popular and economic method of auto transport is on an open car carrier. This is an open, two level trailer and depending on its size can load 8 – 10 small sized passenger vehicles.

Most vehicles can be transported on an open car carrier with no problem. In fact, most all new car dealerships and new car manufacturer’s moves are accomplished on an open car carrier.

The negative effects in regards to an open carrier is that the vehicle is not protected from the weather elements or possible road debris.

Price quotes given are normally based on open car carrier services unless otherwise stated. If you would like a rate to transport your vehicle via an enclosed car carrier, please let us know.

Enclosed
Car Carrier

If you are worried that your car is going to get dirty or have road debris possibly hit your vehicle, then we recommend enclosed car moving.

Enclosed carrier transport ensures that your vehicle is provided the optimal level of security and protection from the elements and road debris.

Enclosed carrier services are more costly, however, are highly recommended for the transport of high value vehicles, classic autos, antiques, newly restored, specially equipped and vehicles with low spoilers and/or ground effects.

Our 7-Day Pickup Guarantee

If your vehicle isn’t picked up within 5 days of the scheduled window, we pay the carrier more than we collected from you — out of our own pocket — to make sure your car moves. Maximum window: 7 days. No exceptions.

Licensed & Insured | MC: 402602 | DOT: 2227505 | (682) 252-4654

Frequently Asked Questions

Welcome to Transcar’s comprehensive FAQ section. We have organized the most common
questions into categories to help you find the information you need quickly and efficiently.

Cost, Payment & Cancellation Policy

Does the value of my vehicle affect the shipping cost?

No, the shipping cost is not influenced by either the original purchase price or the current value of your vehicle. We calculate shipping rates based on various factors such as distance, vehicle size, and route specifics.

How do I pay for my vehicle transport?

We offer flexible payment options:

Full Credit Card Payment: You can pay the entire transport cost upfront using a credit or debit card.
Other Payment Options: ACH, Wire Transfer, or any other electronic transfer.
Please note we do not accept personal checks

Can I pay the full amount with a credit card?

Absolutely. If you prefer the convenience of a one-time payment, you can pay the full transport cost using a credit or debit card at the time of booking.

Insurance & Personal Items

Does my vehicle need to be insured to be shipped?

While it’s recommended, your vehicle doesn’t need to be insured for shipping. During trucking, your vehicle is covered by the carrier’s cargo and liability insurance policies up to $100,000. However, Cargo liability insurance, does not cover Acts of God, such as hail, tornados, hurricanes, etc., and therefore it is recommended that you maintain coverage on your vehicle that would cover damage occurring due to an Act of God.

For Overseas shipments such as for Hawaii and Guam, we strongly suggest you take out Marine Insurance Coverage because your vehicle does not have any coverage. Transcar offers Marine Insurance so if you’re interested in this coverage, please contact your sales representative.

Is my vehicle insured during transport?

Land Shipments: Yes, your vehicle is covered by the carrier’s Trucking Cargo Insurance policy, typically up to $100,000, subject to certain limitations and exclusions.
Ocean Shipments: No, your vehicle is not insured. Transcar does offer Marine Insurance which is a All Risk policy. Please contact your sales representative for details.

Do I have to pay a deductible?

For Land Shipments: No, there is no deductible to pay if you need to file a claim for damage during transport.
For Oceans Shipments: If you take out Transcar’s Marine Insurance, there is a 2% deductible.

Pickup & Delivery

How long does it take to ship my car?

Shipping time varies based on distance:

0 – 200 miles: 1 – 2 days
200 – 600 miles: 2 – 4 days
600 – 1,000 miles: 3 – 5 days
1,000 – 1,500 miles: 4 – 6 days
1,500 – 2,000 miles: 5 – 7 days
2,000 – 2,400 miles: 6 – 8 days
2,400 miles and up: 7 – 9 days

Please note these are estimates and actual times may vary.

How far in advance should I book?

We recommend booking at least two weeks before your desired pickup date. Due to market fluctuations, we accept orders up to 30 days in advance.

Can you guarantee a pickup or delivery date and time?

While we strive to meet your scheduling needs, guaranteeing exact pickup or delivery dates is not possible. We require a 5 business day pick up window.

We do offer expedited shipping options for guaranteed pickup dates. Please contact us at 682-252-4654 for a customized quote.

Types of Car Shipping Services

What methods of car shipping services do you offer?

We offer both open and enclosed car shipping options to accommodate various needs and budgets.

What is the difference between open and enclosed transport?

Open Transport: Your vehicle is transported on an open carrier, exposed to weather and road conditions. This is the most common and cost-effective method.
Enclosed Transport: Your vehicle is shipped in a fully enclosed trailer, protecting it from the elements and road debris. Ideal for luxury, classic, or high-value vehicles.

What type of truck will transport my car?

Depending on your choice, your vehicle will be transported on either an open carrier (usually accommodating 8-10 vehicles) or an enclosed carrier designed for maximum protection.

Ready to Experience Hassle-Free
Auto Shipping Anywhere, Anytime?

If you would prefer to speak to one of our experienced Transport
Specialists, feel free to give us a call at (682)-252-4654.